Our Standard and Premium packages are based on contracts that have the same basic policies. The Super Premium package has a different contract and set of policies.

Standard and Premium package policies

• A non-refundable deposit is due at booking to secure the date.
• If the event location requires delivery involving stairs or similar obstacles (e.g., narrow accessways, steep inclines, etc.), an additional delivery fee will apply. This fee will be assessed based on information provided by the Client during planning.
• The standard delivery fee includes travel of up to 30 miles from downtown Milwaukee, Wisconsin.
• If the event location is further than 30 miles from Milwaukee, an additional delivery fee will apply.
• Client Responsibilities
  • Ensure the venue has sufficient space, accessibility, and electrical power to accommodate all rented machines.
  • If the event is to be held outdoors, MGC Events must be informed in advance. Outdoor setups require prior approval and may be subject to additional charges. An addendum to this Agreement will be created before the contract is finalized to outline necessary protections for the equipment and confirm the acceptability of the outdoor location.
  • Prevent guests from intentionally damaging or misusing equipment.
  • Notify MGC Events of any venue-specific restrictions.
  • Coordinate with MGC Events and provide direct contact information for the venue at least 14 days before the event, so that MGC Events may confirm access, setup requirements, and any logistical details.
  • Inform MGC Events in advance of any stairs, narrow doorways, elevators, steep terrain, or other obstacles that could affect delivery or setup.
  • While MGC Events will make every effort to deliver all reserved equipment, we are not responsible for any machines we are unable to deliver due to conditions outside of our control that were not disclosed in advance.
• In the event that a reserved game is unavailable due to mechanical failure, maintenance, or other unforeseen circumstances, MGC Events reserves the right to substitute the game with a similar or comparable option. Clients will be notified as early as possible of any changes to the game lineup.
• MGC Events is not liable for any injuries or damages arising from misuse or unauthorized operation of rental machines.
• Client assumes full responsibility for all damages to the machines during the rental period, excluding normal wear and tear.
• In the event of equipment failure during the event, MGC Events will make reasonable efforts to repair or replace affected units.
• If MGC Events is unable to deliver or provide the equipment due to equipment failure, vehicle breakdown, accident, illness, or other unforeseen circumstances, MGC Events will refund the rental fee in full. This refund is the full extent of MGC Events’ liability, and MGC Events shall not be responsible for any additional losses, damages, or costs incurred by the Client, including but not limited to lost revenue, inconvenience, or replacement costs.
• MGC Events shall not be liable for delays or failure to perform due to acts of God, fire, weather, government restrictions, or other causes beyond its control.
• All agreements governed and construed in accordance with the laws of the State of Wisconsin.